Extremely slow synching Box Drive

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Amy Beard

• 2023年07月26日 09:45

We are using the latest version of Box Drive and have no issues with our wifi.

Box is taking in excess of 5 minutes to synch changes that other users have made to files. The file will show on the users screen as being synched but will not update on the other users Drive even when they refresh the file to synch. It is completely unusable as you don't know when someone has updated a file.

This has been posted as questions previously in the forum which Box have ignored. Please help

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  Rona

  • 2023年08月01日 22:21

  Hi Amy, 

  Welcome to Box Community and glad to help! 

  Looks like you're already working with our team through email. Let our team know if you need further assistance by creating a new case. 

  We'd love to further assist! 

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