How to change external user to managed user

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2023年07月27日 02:26

Some of the staff is label as external user even their email is same domain as admin,

1) How do I change a external user to a managed user

2) When sharing content to someone with same email domain, how do I control that they become external users? (If I need them to be managed users, I can invite later)

Thanks

2件のコメント

Rona

2023年07月27日 22:31
Hi Safriyal,

Welcome to Box Community and glad to help!
- Here's how you could change a external user to a managed user:
1. Go to Admin Console > Users & Groups.
2. Click the External Users tab.
3. Double-click an external user name.
4. Click Make Managed User to convert the external user to a managed user. (This option will not be available for external users who are currently part of another Business or Enterprise account.)
- Make sure that you're inviting a collaborator with existing Box account. Otherwise, if you send an invitation to collaborate in a folder and they don’t yet have a Box account, an account will be provisioned and that user will automatically become a managed user under your enterprise instance (https://support.box.com/hc/en-us/articles/360043693694-Collaboration-Invites-Create-An-Account).
To know more about managing your external users, please visit this helpful article.

Hope it helps!
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Daisha Martin

2024年03月13日 16:33
I have attempted to add an employee that somehow is listed as an external user to a managed user. Sent invite and her accepted but is still showing as an external user.
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