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Phillip Bimstein

• 2023年08月02日 12:05

hi, i've received this message:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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is this forum where I create a "open support case" -- or is there another place on the Box site where I create one?

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  Rona

  • 2023年08月04日 20:29

  Hi Phillip, 

  Welcome to Box Community and I'm here to help! 

  Looks like you will need to get in touch with your internal helpdesk team first. If there's a need to create a case, a member of your team will get in touch instead. 

  Thanks for posting! 

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