Error loading notifications

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charlie

• 2023年08月04日 07:02

Dear All, I am expecting to receive some files and when I click on the notification bell icon, I get this message, "Error loading notifications".  I tried to refresh but it doesn't go through.  I have a basic account. Anything I can do?

Thanks in advance for your assistance

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• 

  Rona

  • 2023年08月30日 22:59

  Hi Charlie, 

  Welcome to Box Community and glad to help! 

  You may want to run these troubleshooting steps: 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Use your alternate browser, network connection or machine. 
  • Restart your machine. 

  Hope it helps! 

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