Opening files with office 365 doesn't work

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Box User

• 2023年08月15日 14:13

When I am going to open docs or excel via office out of my box cloud, it doesn't work. Then it opens a page with the message that the page cannot be found. How can I fix that?

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  Rona

  • 2023年09月08日 21:43

  Hi there, 

  Welcome to Box Community and glad to help! 

  Can you try the steps below and see if that would help fix the issue, 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Restart your machine. 

  If the issue persist, please take a screenshot of your error and attach it here. 

  Thanks for posting! 

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