new user is NOT receiving confirmation email

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Dirk Jonker

• 2023年08月29日 16:08

LS.

I have created a new user, but confirmation is NOT received. I have deleted the user and recreated the user without success of receiving the mail from box.com.

mail is NOT in junk mail nor registered in Exchange log (O365)

 

Please advise.

 

Dirk

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• 

  Rona

  • 2023年08月29日 16:15

  Hi Dirk, 

  Welcome to Box Community and glad to help!

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting

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