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I get a message saying "Storage is almost full" and cannot add files. In reality, there is almost nothing in it. I saw on the help page that the problem cannot be improved without applying a script, but what should I do?

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mada
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  • Elite Sounds
    • 編集済み

    I have an empty box account but showing 10.8gb used, been like that for years now, still not fixed. It's just secondary storage but considering there is no reliable way to request a fix, the support seems a little unusual in this form also.

    I think we need ai support to solve these issues if it's a simple back end script from your side

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  • mada 
    thank you!
I'm also stuck with "9.9 GB/10.0 GB in use". There's certainly nothing you can do about it. . . .
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  • Elite Sounds

    Ridiculous and it seems like there's no one that can help in this, where's the support staff?

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  • Rona
    • 編集済み

    Hi Mada, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

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  • mada

    Hi Rona,

    Thank you for your response!
    I will use it again.

    Hi Elite Sounds,

    Thank you for everything!

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