Storage Usage In My Account Is Incorrect

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Hiro Hamada

• 2023年09月19日 21:31

I need help about known issues on "Storage Usage Or File Count In My Account Is Incorrect".
I have 50GB file storage but, I have used just 12.1 GB and cannot load any more files.

Could you make it clear, Please.

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• 

  Rona

  • 2023年09月20日 15:28

  Hi Hiro, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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