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Email already used in a Box account but not associated with an enterprise

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Laura Chiera
I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.
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  • Rona

    Hi Laura,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Sunil Thakur

    Hi Rona,

    I am also facing similar issue, i have deleted the account permanently but still facing this error.

    Thanks!

    0
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  • Chris Whitelock

    I got around this by reverting to the old design interface and creating the user, whereupon they were invited to join the enterprise

    3
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  • Lonnie Huff

    @Chris - That worked for me also.  Thanks!

    1
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  • Isaac Camargo

    Hello, I have the same issue. My user even deleted their account associated with the email I am trying to sign them up with. Please help.

    0
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  • Mike Bonnici

    I have also had this issue today, it looks like a bug in the new UI that isn't prompting the 'invite users to your space' for existing box accounts. Please fix and let us know when it is rolled out! 

    0
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  • David Cassard

    I have also encountered this a couple of time trying to add them as Managed Users.  

    0
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  • Avani Khadilkar

    I am having the same issue. Is there a fix yet?

    0
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  • Megan Hall

    I have the same poroblem.  What is the solution?

    0
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  • Marco

    same issue here, how to fix?

     

    0
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  • Phillip Adams

    I have this same issue. What is the fix?

    0
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  • Roy Malone

    Same problem.  Where is the resolution, Box?

    0
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  • Hector Lopez

    I am having this issue as well, how can I add this user to our enterprise?

    0
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  • Faridi Qaium

    same issue here

    0
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  • Martin

    Same issue... are you all able to post a public solution, perhaps the results of your email with the OP?

    1
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  • Jon Hines

    same issue here

    0
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  • John Tan

    Same issue here and do not see the option to revert back to old interface.  Seems like this is an ongoing issue with the interface for at least 6 month and have to contact support directly to get it resolved.

    0
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  • Erin Heming

    Message I received from support:
    "Please disregard the message "Email already used in a Box account but not associated with an enterprise". You just need to click the save option twice. After your first click, a red banner will appear that indicates failure. Press the save button once more and you'll get the prompt that says "1 user added". Then, the user will receive an email invitation to join the enterprise."

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  • John Tan

    Just found out from support if clicking the save option twice does not work, make sure your user's email address is all in lowercase and that worked for me.

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