Problem with my 2FA authenticator app

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Seonju Kim

• 2023年10月06日 06:35
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I have a BOX account with my company email account(MS outlook) for external project. Whenever I login, it asks me to enter 6-digit code from authenticator app. I attempted to put the one-time passcode which displayed on my authenticator app, but it doesn't work. 
Please resolve the issue. It is my 4th ticket that I raised, but no support or reply has been given. please help. Thanks

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  Rona

  • 2023年10月09日 15:37
  • 編集済み

  Hi Seonju, 

  Welcome to Box Community and I'm here to assist! 

  Did you posted in this forum using your affected Box account? If yes, it appears that your Multi-Factor Authentication isn't enabled. 

  Please log in using your alternate browser and/or  clear your browser's cache and cookies. 

  Hope it works! 

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