Please correct my used storage space

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Fariz Martha

• 2023年10月10日 09:44

I only have 13.7GB of data in my Box account, but Box says I have used 19.4GB of the space!

 

I checked the trash and it was empty. What is the problem? Why it used storage is way off?

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  Rona

  • 2023年10月10日 19:03

  Hi Fariz,  

  Welcome to Box Community and glad to help! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

  Should you experience the same issue in the future, please let us know

  (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

  Thanks for posting!

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