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Can't add a managed user

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Debbie Tlach

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please help. we are paying for 4 seats but can only use three until we can add this user. We will have to delete a seat if we cannot add this user.

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  • Rona

    Hi Debbie, 

    Welcome to Box Community and I'm here to assist! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Hugo Sykes

    Hi Rona I'm having the exact same problem. Could someone please contact me? Best

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  • Michigan Trauma Coaltion

    Hi Rona, I am also having the same issue. Could someone please contact me? Thank you for your assistance!

     

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  • Ric Garcia

    Hello, we are having the same exact issue.  Can you please tell me the resolution?  Thank you.

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  • Olivia Breton

    Can someone report on what the solution was here?

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  • Ken Sullivan

    Hello- we're also having the same issue with our new account.  Please advise asap.

     

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