Document is Locked

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2023年10月25日 17:03

It appears that a file I am working out of is locked. I am the owner and can't seem unlock it...It's just greyed out. How do I fix this so I can allow the other editors to edit the document?

1件のコメント

Rona

2023年10月31日 21:32
Hi Christina,

Welcome to Box Community and glad to assist!
Note When you lock a file (using Box's locking feature), you will see a lock icon, but you are still be able to edit the file. If another user locks a file, any collaborator with Co-owner, Editor, or Viewer Uploader access can unlock it.

If you're unable to unlock despite your permission, please troubleshoot then try again.

Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge

Try using different browser, machine and network connection.

Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.

Verify that you are using one of our recommended operating systems.

Hope it helps!
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