Folders are missing

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A L

2023年10月28日 22:02

I'm co-owner of the folder but an error comes up when I try to open it on Box.com

Oops! We can't seem to find the page you're looking for.

Missing 2016, 2022, 2023, and Template - Do not delete

Box.com still shows files in the folder, but when I click on the folder, the above error shows.

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Rona

2023年10月30日 19:18
Hi AL,

Welcome to Box Community and glad to assist!
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try diffrent browsers, machine and network connection.
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Lastly, try reaching out to the folder owner, see if she/he sees the same error.
Hope it helps!
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A L

2023年10月31日 20:17
Yes, we are all having the same issue. Including the owner.
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A L

2023年10月31日 20:18
I've tried the above steps and there is still this error.
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