Lost access to account when I added 2fA to my work phone and email account

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Grant Klausen

• 2023年11月02日 16:04

The 2FA app I used for box got mixed up with my work email and work phone. I am not totally sure of what specifically the issue is but I am unable ton access my box account because it asks me to sign in with the 2FA code and then it doesn't produce the 2FA code in the app. Is there a way for me to reset my account? 

Thank you for your help

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  Rona

  • 2023年11月02日 19:28

  Hi Grant, 

  Welcome to Box Community and glad to assist!

  2FA is not configured in your Box account. Perhaps, are you referring to a different Box account? 

  We'd love to further assist! 

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  Grant Klausen

  • 2023年11月13日 19:14

  Yes the account I am referring to is actually with a slightly different email address. What could I do to regain access or try to reset my 2fa pairing with that account?

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