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New user not receiving an invitation email

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Walter Baumgardt

I added a new user to our Box account, but he didn't receive any email from the system to set up his password/multifactor authenitcation.  Do I need to invite him as a collaborator for this to occur?  

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  • Rona

    Hi Walter, 

    Welcome to Box Community and glad to help!

    It shows that you've already worked with Product Support to address your storage issue. Let us know in this forum if you need further assistance. 

    Thanks for posting!

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  • Walter Baumgardt

    Yes, my issue has been resolved.  thanks

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