Storage usage in my account is incorrect

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Zhan Tan

• 2023年12月07日 18:11

Hello Box team, 

My box account has problem with the storage usage count.

Even though I have deleted many files and also removed them from trash, but the storage is still showing as almost full. Please help! Thank you!

[ I searched the site, the solution is: If you'd like to request this script to be run, please contact Box Support ]

jxinlu@gmail.com

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  Rona

  • 2023年12月08日 20:38

  Hi Zhan,

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting! 

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  Zhan Tan

  • 2023年12月08日 23:04
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  Hi Rona,

  Thank you very much for your help in fixing the problem. 

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