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  • Rona

    Hi Eric, 

    Welcome to Box Community and glad to help!

    Can you please head over to this link to create a support ticket? 

    If the issue persist please let us know in this forum. 

    Thanks for posting! 

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  • Joe Almanza

    Rona, this link to create a support ticket should be shared on your support site, where is easier for enterprise customers to find it. I see quite a few community questions about this same issue. Simple suggestion.

    Thank  you

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  • James Theut

    I am an enterprise customer on a trial. I see no option to open a ticket when I click this link- it takes me to the community support resource page. I have called Support who was no help, and emailed support as well. This is a ridiculous issue. If I can't call into this company or at minimum create a ticket during my trial of enterprise software with this company while I debate spending thousands of dollars a year on their software, then this company should be totally overhauled. Their market cap will not last. 


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