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  • Rona

    Hi Eric, 

    Welcome to Box Community and glad to help!

    Can you please head over to this link to create a support ticket? 

    If the issue persist please let us know in this forum. 

    Thanks for posting! 

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  • Joe Almanza

    Rona, this link to create a support ticket should be shared on your support site, where is easier for enterprise customers to find it. I see quite a few community questions about this same issue. Simple suggestion.

    Thank  you

    0
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  • James Theut

    I am an enterprise customer on a trial. I see no option to open a ticket when I click this link- it takes me to the community support resource page. I have called Support who was no help, and emailed support as well. This is a ridiculous issue. If I can't call into this company or at minimum create a ticket during my trial of enterprise software with this company while I debate spending thousands of dollars a year on their software, then this company should be totally overhauled. Their market cap will not last. 


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  • Rajamuri Pavan Kumar Reddy

    Box.com doesn't seem to have any option to create a support ticket where their engineers will connect with you to resolve issues enterprise customers are facing. The link above is community discussion forum, where answers given will take you in loop, but won't solve your issues.

    0
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