Sync Issue

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Ryutaro Hirota

• 2023年12月29日 22:22

Hello, one of the mac devices in the office can't see the file that others have uploaded. Other devices can see the file, but the one can't find it. She always needs to logout and login the account. Can you please directly see what is happening on the PC?

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  Rona

  • 2024年01月03日 19:10
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  Hi Ryutaro, 

  Welcome to Box Community and glad to help!

  Can we begin by verifying your current Box version and Operating System? 

  We'd love to further assist! 

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  Ryutaro Hirota

  • 2024年01月03日 19:27

  Hi Rona,

  Box version: 2.36.112.

  Sonoma 14.2.1.

  Thank you,

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  Ryutaro Hirota

  • 2024年01月10日 20:35

  Hello, the sync issue was suddenly resolved.

  Was there any issue at Box side? This sync issue happens every several months, actually. It resolves by itself in weeks, without us doing anything. What do you think causes this problem. We always have a hard time with this sync problem.

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