Failed Box update - creating a support case

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CalStG Archives

• 2024年01月01日 15:57

I got a message that Box failed to update to 2.37.142, and to report the issue by sending logs, which I did. The follow-up message said to come here to create a support case with Box. Your support page doesn't make it clear how to do this, so I am requesting that a support case be created for me. I've attached the messages below.

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  Rona

  • 2024年01月03日 16:48

  Hi there, 

  Welcome to Box Community and glad to help!

  At this rate, kindly uninstall your Box Drive and reinstall it. 

  • Uninstalling Box Drive
  • Reinstall Box Drive

  Hope it works! 

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  CalStG Archives

  • 2024年01月06日 14:10

  Following the steps to uninstall Box Drive, when I got to the part where I delete the Box subfolder in C:\ProgramData\Box I got a "Folder Access Denied" error, saying that I need permission from Administrators to perform this action. This is my own personal PC, only used by me, so how do I get recognized as an Administrator in order to complete this step?

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  CalStG Archives

  • 2024年01月06日 19:11

  I was able to figure out how to get recognized as an Administrator on my PC, and when logging in as an Administrator Box was able to update to version 2.37.142 - it looks like I'm all set at this point.

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