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Can't Add Collaborators - 4 Days No Support Help, Paying People to Sit....

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Colleen Quinn Investigations & Mitigation
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Rant: Hoping someone here can help! It has been 4 days of trying to add 2 team members! Support has been extremely slow, they send a "solution" non-US times then check out until the following day. Their solution "uncheck box to see if it works" it doesn't, paying 2 people to sit all day and do nothing! 

Issue: I begin to share a folder and when I type the first letter of the person's email the yellow pop-up occurs. I have tried  in admin "Restrict External Collaboration"

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  • Colleen Quinn Investigations & Mitigation

    If I continue with the email and press send, this is the pop-up I get.

     

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting! 

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