Authenticator Code

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Matthew O'Brien

• 2024年01月19日 20:12

I have shared a folder with another Box.com account holder, but the person is having issue accessing the folder due to the request for an Authenticator Code. Upon login the individual is able to successfully enter email and password, then it asks for the Authenticator code.  When the user enters the code, they get an "invalid code" error.  There are a couple of options in the box, one of which is to log out and start over.  So, it appears it is accepting the email and password, just not the code. The user has tried in Edge and Chrome.  The user has used Box.com before, so I'm not sure what the issue is.

 

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  Rona

  • 2024年01月22日 19:43
  • 編集済み

  Hi Matthew, 

  Welcome to Box Community and glad to assist!

  Since this is a log in issue, we encourage the affected user to create a ticket to allow a member of our team to help her/him address the issue. 

  We'd love to further assist! 

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