Confirmation email not received

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Matt Jones

• 2024年01月26日 19:41

I am helping a person get set up on BOX, but the confirmation email was never received or in SPAM/JUNK.  I hit "resend confirmation" several times, but still no confirmation email.  I did confirm that the email address is receiving other emails.

Not sure what to do next.

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  Rona

  • 2024年01月26日 22:05

  Hi Matt, 

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Kate Bard

  • 2024年06月25日 17:21

  Hello - I am also having the same problem as above, can you help create a ticket for me?

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