Can't log into Box Drive for Desktop due to login being associated with Google Account
回答済み
I'm stuck - I can't log into the Box Drive for Desktop application - it opens a chrome tab where I put in my email, then it goes to the google authentication page which prompts me to enter my google password, and then it just loops back to log in again. On the 2nd log in attempt it opens Box in the chrome browser but does not process the "login" on the desktop app.
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正式なコメント
Hi all, if you are seeing this issue, please open a support ticket with us so that we can take a look at why there is bad association to Google on your account. Currently, the only way to resolve is through a support ticlet. We apologize for the difficulty.
コメントアクション -
I had this issue, and yes, box support seems to be totally oblivious to this issue and just gives canned responses. It has been an issue for quite some time where the app redirects to a browser for sign in, but after signing in within the browser, it does not send your credentials back to the app. Until they decide to fix this the only way around it (on a windows computer) is to use the following registry entry that keeps the app from redirecting the login to the browser in the first place.
HKEY_LOCAL_MACHINE/SOFTWARE/Box/Box LoginWithExternalBrowser REG_DWORD 0
you can run this from an elevated command prompt (run as admin):
reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box" /v "LoginWithExternalBrowser" /t REG_DWORD /d 0 /fClose and reopen BoxDrive, then log in.
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This "solution" that seems to be the only one Box Support can find to copy and paste everywhere about this issue dose not work.
If we cannot login to the app in the first place, it never gets the chance to make the folder we're being told to delete to "reset" box drive.
That's not how computers work.
Why would it create a folder for an account it won't even let us login to?
It's never given the chance to even know what folder to create.
I downloaded the program an hour ago, for the first time, it shouldn't need to be reset.
I CAN'T EVEN LOG INTO THE THING.
Does Box Support have anyone that can actually help with this or?...
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I also can't log in to a new Mac, on my other Mac everything is working but in this new one I can't log in.
As the account is google, the application does not recognize the login, since the screen that opens when I try to log in through the app has no option to log in with google:
After entering the account email, it redirects to a new login window with an option for the google account, but the app does not recognize this login.
Then it's in this eternal looping.
Thank you for any help.
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I finally solved the issue on a Mac!
1. Log into your box account on box.com
2. Go into settings and into the integration tab, remove your integration from your google account
3. Go to this link to reset (create) your password: https://account.box.com/login/reset?redirect_url=%2F
4. Log out of box and re-sign in on Box Drive using your new password!
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David Eck, you are a legend!, thanks for the workarround!
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Neither of these solutions worked for me. I wasn't tied to my Google account, so that wasn't the problem. It was going to the browser for login and then just redisplaying the login screen after I entered my username, pw, and code. I then tried the registry entry which didn't push the login to a browser, and I was greeted with this. I think it is a problem with my company network, because IIRC, it works from home.
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