I couldn't upgrade to buisiness plus plan

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浅井　龍太

• 2024年01月31日 04:16

I am using a Box free plan account and would like to upgrade to a Business Plus plan.
However, I am getting an error on the screen where I enter my credit card information and cannot proceed. I use a Sumitomo Mitsui Card (Japanese company) Purchasing Card. There is no problem with the status of my card.
Can support help me with the upgrade process?

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• 

  Rona

  • 2024年01月31日 19:55
  • 編集済み

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Please contact the Box Sales team by emailing sales@box.com or calling 1-877-729-4269 <ext. 1> (Toll Free USA) or 1-650-641-2332 <ext. 2> (International). 

  Also, if you need any further assistance in upgrading your account or have any questions, please feel free to open a support case with our Billing Team.

  Thanks for posting! 

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