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Get rid of unmanaged user

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Johnny Grigonis

I found an unmanaged user for our domain ("Joe Box" jbox@<companyname>com) and am attempting to get rid of it from our unmanaged users list. Best I can tell is that this was a very old test account created when we were first integrating box with our company.

How do I remove this unmanaged account? I attempted adding our account as per support documents, but I get the error "Email already used in a Box account but not associated with an enterprise". The email/user doesn't exist in our mailserver either.

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  • Rona

    Hi Johnny, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Isaiah Uyeh [AZ-ADM]

    How was this resolved 

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