I cannot set up 2 factor authentication. The QR code does not load.

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2024年02月06日 16:00

I need to set up 2 factor authentication to use Box on Chrome or Firefox it seems. I cannot login without it taking me to that page. I tried to setup up on edge, where I can log-in, and I get to the point it is generating a QR code for me to scan but none ever appears. Please advise.

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Zach Sieber

2024年02月06日 16:03
I am not sure why this went away but it did. I was able to scan it now.
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Zach Sieber

2024年02月06日 16:07
Jumped the gun on this. While I was able to enable 2 factor authentication, it does not work on chrome or firefox. And on edge it never asks for the authentication so I am not sure it works here either.
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Rona

2024年02月06日 20:19

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Hi Zach,

Welcome to Box Community and glad to assist!

You can follow these troubleshooting steps to address your authentication issue.
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Lastly, you may try to disable and enable your Multi-Factor Authentication.
Hope it works!
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Zach Sieber

2024年02月07日 16:24
None of these were successful. I am trying to use Chrome on Windows 11. I now have the latest version. I cleared the cache. I disabled and reenabled a couple times. Please advise.
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Super User

2024年04月26日 15:22
still broken
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