Co-admin domain issue
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I am an Admin, and I am attempting to make a managed user as a co-admin, but I receive the following pop-up:
"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again."
How do I verify this individual's domain so that they can be a co-admin?
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Hi Aled,
Welcome to Box Community and glad to help!
Box is adding zero-trust enhancements for Admins therefore, Admins are no longer be able to change/use an existing email address to be a public or unverified domains (such as gmail or yahoo) for their email address.
Add a managed domain by following these three separate tasks:
- Add the domain and get a unique code (also known as a hash).
- Create a new DNS record for the domain with the unique code.
- Validate the domain.
You may visit this article for the complete guide.
Hope it helps!
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