Files disappeard

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mark goines

• 2024年02月22日 17:54

I just updgraded to a business account with unlimited storage and 99% of my files and 100% of my folders are no longer visible. This is unacceptable and will have a significant impact on my business today. What can be done to restore it immediately?

 

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  Rona

  • 2024年02月23日 20:04
  • 編集済み

  Hi Mark, 

  Welcome to Box Community and glad to assist! 

  Sorry to hear about your trouble and please be informed that during your Box upgrade your Box files and folders will be inaccessible in a short while. As of this message, are your Box files and folders still inaccessible? 

  We'd love to further assist! 

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