Files being shared but not showing up on my box account
回答済みMy box account has shared folders from others. I am not able to see those now but my admin can see that they are shared with me. How can I fix this to have access to the shared folders again? I am also not receiving any emails saying a folder or file has been shared with me. I have been suggested to request that box remove me from their bounced email list in the past.
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Hi Maya,
Welcome to Box Community and glad to help!
I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Please reach out to the folder owner(s) in regards to the folders shared with you. Make sure you have been invited accordingly.
If you have questions, please let us know in this forum.
Thanks for posting!
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