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New Business Plus Plan - Cannot Add Box Shuttle

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Coty Ternes

I just started the trial of the Business Plus plan and am trying to add Box Shuttle to migrate my content from DropBox to Box. When I try to add Box Shuttle it will open a new tab with the public page describing what Box Shuttle is, but does not add it to my organization and does not give me any information as to why. In all the support articles I have looked through I haven't seen anything to indicate that Box Shuttle isn't available either on the trial or on the Business Plus plan. What do I need to do in order to use Box Shuttle to migrate our data? We have almost 100TB of content that would be hell to manually migrate.

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  • Rona

    Hi Coty,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Coty Ternes

    Rona I was able to talk to sales and got the information that Box Shuttle is not available during the trial.
    Furthermore I learned that only the 1st 10TB is included, and any amount past that needs to be brokered through what sounded like a 3rd party. Just for community knowledge I will post what the results are when I get the rest of the information on that.

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  • Licensing Icon

    Is this true? only the 1st 10TB is included? 

    do you have any results you can share?

     

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  • HLF Admin

    New Business account. Can't get Shuttle to install per same description as above, even after having tech support end the trial.

    I've been trying to test Shuttle for a week now and getting nowhere. This reflects very poorly on Box workflow design and support. Why do they hide the fact that it's not supported during the trial, displaying no notice? Why doesn't Shuttle install and fails?

    It's really hard to evaluate Box as a service when data migration -- a critical aspect for adoption -- is not included in a trial, and then for some reason continues to fail even after we pay money.

    Argh,

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