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Can't received any email from Box

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Cuong Ngo

Our company is using Box with hundreds of users (both managed and collaborators) but there are two accounts with the following email that couldn't receive any email from Box, no matter shared folder invitations or password reset emails. I already made sure there was no email restriction on our side. Please help us with this problem:

Thank you!

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  • Rona

    Hi there,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Respite, Inc.

    Rona Can you create a support ticket for us as well? Our email is having the same issue.

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