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account charge

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Fran Johnson

You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for: 

03/26/2024  BOX $374.79

03/15/2024  BOX $540.00

If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account.

Fran Johnson

 

             
       
             
             
             
             
             
             
             
             
         
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  • Fran Johnson

    You just changed me to a BUSINESS account. But today I got a charge of $19.99 for my old account. You've already charged me this month for: 

    03/26/2024  BOX $374.79

    03/15/2024  BOX $540.00

    If you can't rectify these numbers I will just close out the account. I work as a contractor designer and will have to use something else that's not a business account.

    Fran Johnson

     

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  • Rona
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    Hi Fran, 

    Welcome to Box Community and glad to assist! 

    We'd love to assist regarding these charges. And to do so, you may reach out to our Billing team by creating a new case or email via billing@box.com. 

    Thanks for posting! 

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