Box Status

Box Tools won't uninstall. Doesn't show as installed in control panel.

回答済み
フォローする
New post
Nathan Roth

I have a user who is being prompted to updated Box Tools, when they try to install a new version it says: "The older version of Box Tools cannot be removed. Contact your technical support group". When trying to uninstall from control panel it errors out. I then deleted everything I could find in File Explorer and in the Registry. Now it doesn't show as installed in control panel but still gives the error above.

0

コメント

4件のコメント

日付 投票
  • Ann

    Hi Nathan, 

    Welcome to the Box Community!

    Can you please try to uninstall traces of Box Tools on the user's PC using the Box Edit cleaner to see if this will resolve the issue.  https://cloud.app.box.com/v/BoxEditCleaner

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist.

    Thank you for posting!

    Best,
    Ann

    0
    コメントアクション パーマリンク
  • Nathan Roth

    Hi Ann,


    Thanks for the quick reply!

    I was able to get it to work after running the "To Remove a per-user (.EXE) Installation (single user).

    Thanks for your help.

    Nathan

    0
    コメントアクション パーマリンク
  • Azad, Sean SOPT 6284

    Hi Ann, I came across this article because I'm having the same issues with both box tools and box drive. Ann Running the powershell script didn't work as far as i can tell. After I ran it, i still see in installed as a program in the control panel, and it couldn't be uninstalled from there, and I couldn't start a new installation because the installer is throwing the error that old files can't be removed. I don't know where to go from here. It's possible I'm doing something wrong but the instructions were pretty clear.

    0
    コメントアクション パーマリンク
  • Azad, Sean SOPT 6284

    I've been taken care of.

    0
    コメントアクション パーマリンク

サインインしてコメントを残してください。