Locked out of my account due to MFA

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Akshay Rao

• 2024年04月29日 19:04

My account originated from a gmail account and used a sign in via my google account. I recently updated the password, however now I'm locked out of my account because it requires an authenticator or back up code. I have neither, since I just relied on sign in via google. How can I recover access to my account?

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• 

  Rona

  • 2024年04月30日 15:19

  Hi Akshay,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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