Ordered Business Unlimited space but it said 1TB on the payment page
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Hello,
We are 3 music producers who started a Business account at yours. We selected the one with unlimited storage space but on the payment page it said 1TB.
All 3 of us is now connected with Box and I can't find anywhere where it says if we got unlimited or 1TB.
Rb
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Hello, Raffe Bergwall
The Box Business account typically offers unlimited storage. If you’re seeing a discrepancy on the payment page, it’s possible that there was an error or a misunderstanding during the sign-up process. To clarify your account’s storage limit, I recommend the following steps:
Check Account Settings: Log into your Box account, click on your profile icon, and select ‘Account Settings’. Look for the storage information to see if it specifies your limit.
Review Plan Details: Visit the Box pricing page or the terms of service for the Business plan to review the details of what is included, especially regarding storage limits:
It’s important to get a clear understanding of your account’s capabilities to ensure it meets your needs as music producers.
I hope my suggestion is helpful for you. If you want more details please tell me.
Best Regard,
dollar tree compass -
Hi Rb,
Welcome to Box Community and glad to assist!
To address your query, please contact our Billing team by emailing billing@box.com or create a new case.
Thanks for posting!
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