Received an invitation to download documents but can't see the folder once I log into Box.

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Miguel Fernandez

• 2024年05月13日 13:47

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  Rona

  • 2024年05月14日 23:03

  Hi Miguel, 

  Welcome to Box Community and glad to assist! 

  Looks like you couldn't access the shared folder. Can we confirm if it was sent to you in a form of shared link or you are invited as collaborator? 

  If it's the latter, you can rectify this as follows: 

  1. Confirm which email the invitation is being sent to.

  2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

  3. Make sure the email address the invitation was sent to matches the email in your account settings.

  4. If they do not match, have the invitation sent to the email associated with the Box account.

  Hope it helps! 

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