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I am a co-owner of the box but cannot add user or share link

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Anson Chan

When i want to share link, i receive this error message and the shared link button is gray out.

 

When i want to add user, i receive this error message, i have to add other member to add user for me and this function works for them.

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  • Rona
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    Hi Anson,

    Welcome to Box Community and glad to assist!

    Did you check if your collaboration permission has changed? If not, please follow the suggested troubleshooting steps below. 

    • Updating your browser to the latest version.
    • Clearing your browser's cache.
    • Using Box with an alternate browser, computer, or network.
    • Log out and log in from box.com. 
    • Restart your machine. 

    Hope it helps! 

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  • Anson Chan

    I tried your suggestions but the error persists, my colleagues see the same error. We are using it as a collaboration point between 2 companies, it seems that the error happened for my company but not the team in the other company, will there be any corporate restriction set for different company for these 2 functions (share link & adding new users)? 

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