Need to open a support ticket. It seems to be impossible to access help

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2024年05月23日 11:54

I need to open a support ticket, I'm being signposted to open a ticket however the signposts only lead to the community.
How do I access an actual human for support please?

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Steve Kadish

2024年05月23日 15:08
From this link:

https://support.box.com/hc/en-us/requests/new
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Wendy O'Dell Callaway

2024年05月24日 08:51
Hi Steve, Thank you for the link, it doesn't give me an option to open a ticket, It brings up the box community box which brings me right back to here again. I would expect to find a link that takes me straight to somewhere I can click and file a report for support. I don't want to use the community support as it doesn't get me the assistance i'm needing.
I don't understand how Box are selling their services with 24/7 support when it's either not there or the support is provided by users of the service in a community forum.
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Steve Kadish

2024年05月24日 15:46
That's surprising. When I use that link, I get a page that has buttons for submitting a case, viewing our open cases, or chatting with an agent. What support subscription do you have?
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Rona

2024年05月24日 21:33

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Hi Wendy,

Welcome to Box Community and glad to assist!

To contact a member of the Box Product Support team you must be signed into the community. Your ability to open a ticket will vary according on your account type.

Note that you can use this community forum to address your concern/issue related to your Box account/use.

We'd love to further assist!
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