Space is shown incorrectly

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Gustavo Orlando Osorio Sanchez

• 2024年05月29日 00:30

Please, run the script in order to correct the free space, Box Show Used of 5.5 GB but the size of files is 2.9 GB. I delete and copy many files and the space is inaccurate

Account number is 32625532253

Thanks a lot

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  Gustavo Orlando Osorio Sanchez

  • 2024年05月29日 00:33

  Is necessary run this script always than files are deleted? in order to show the correct space?? because this is a frequently operation for any user

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  Rona

  • 2024年05月29日 20:00

  Hi Gustavo, 

  Welcome to Box Community and glad to assist!

  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

  Please keep in mind the following information about storage calculations: 

  • Trash is excluded from your overall storage calculation.
  • If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.

  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.

   

  For reference, you can visit this article. 

   

  Thanks for posting!

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