storage space not being reclaimed.
回答済みAfter having issue reclaiming space after deleting and purging files and being informed that the storage has been successfully restored, I've downloaded and deleted literally everything in my account and the total is still showing "31.1 GB of 50.0 GB used".
Can someone please explain to me how I've deleted/removed/purged files in a way that I'm still using storage? I'd very much like to understand how to remove files correctly and in a way that will result in the reclamation of space.
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Hi Tim,
Welcome to Box Community and glad to assist!
Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.
Please keep in mind the following information about storage calculations:
- Trash is excluded from your overall storage calculation.
- If you are collaborating with another user in a folder they own, the storage is calculated only as part of the owner's account and will not count toward your storage calculation.
Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct.For reference, you can visit this article.Thanks for posting!
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