My coworker is locked out of the two-factor authentication

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山本　千尋

• 2024年06月11日 02:41

My coworker cannot sign in because the phone number used for her two-factor authentication has changed and she cannot recieve the authentication code.

Could you help me unlock the authentication so she could sign in?

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  Rona

  • 2024年06月11日 20:47

  Hi there, 

  Welcome to Box Community and glad to assist!

  We encourage you to inform your colleague to contact Product Support by submitting a new ticket here. 

  This way, a member from Product Support would be able help address her login issue. 

  Thanks for posting! 

   

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