2-step verification, message not received

回答済み

フォローする

New post

ATSUSHI KAGIYAMA

• 2024年06月13日 12:22

The external members I invited cannot receive messages on the mobile phone they use for two-step authentication and cannot log in.

I saw other similar posts but they didn't provide a solution so I'm posting this.

0

• 

  Rona

  • 2024年06月13日 19:55

  Hi Atsushi, 

  Welcome to Box Community and happy to assist!

  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.

  At this rate, please get in touch with your internal helpdesk team for assistance.

  Thanks for posting!

  0

  コメントアクション パーマリンク
• 

  ATSUSHI KAGIYAMA

  • 2024年06月21日 03:08

  Our company's BOX support (Box@IBM) states the following:

   　If an external user has issues setting up their Box 2FA, they must contact Box Support directly.

  This is exactly what I described above. Please help.

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。