Box not saving edits and changes

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Koren Mickelson

• 2024年06月20日 13:55

Hello,

 

I use a mac laptop and I have tried under my account using an HP laptop and when I make changes to edit documents that is a collaborative document it says "unable to save changes please open up a new tab" and it will not save any of my edits. I am not sure what to do? Others are not having this problem. I have tried using a different computer as well.

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• 

  Rona

  • 2024年06月20日 20:26

  Hi Koren, 

  Welcome to Box Community and glad to assist!

  Looks like we'll be needing more information regarding this issue, 

  • Can we confirm your Operating System and Box version? 
  • Please attach a screenshot of your error using this forum. 

  We'd love to further assist! 

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