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Box Explorer Error - Invalid DWA Request

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Deepak Sharma
Hello,
 
Some of our users are seeing below error when we try to display Box Folder inside Salesforce.
 
Box Explorer Error:
Invalid DWA Request: The requested user cannot be found or does not have domain wide auth enabled
 
It looks like some permission issue, but can we please identify what is the root cause and how to resolve this?
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  • Rona

    Hi Deepak, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Deepak Sharma

    I didn't hear back anything about the root cause of this error. Rona please advise.

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