Box Explorer Error - Invalid DWA Request

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Deepak Sharma

• 2024年06月25日 18:21

Hello,

 

Some of our users are seeing below error when we try to display Box Folder inside Salesforce.

 

Box Explorer Error:

Invalid DWA Request: The requested user cannot be found or does not have domain wide auth enabled

 

It looks like some permission issue, but can we please identify what is the root cause and how to resolve this?

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  Rona

  • 2024年06月26日 15:00

  Hi Deepak, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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  Deepak Sharma

  • 2024年09月25日 19:49

  I didn't hear back anything about the root cause of this error. Rona please advise.

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  Jessica Hickok

  • 2025年06月27日 17:10

  I'm facing the same problem with our Salesforce/Box integration for some users - did you ever figure out the root cause, Deepak Sharma Deepak Sharma or Rona?

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  Impact Evolution

  • 2025年06月30日 05:24

  We are as well, but sporadically, and the same user will and then won't get this error - it started happening when we upgraded to the latest version. We use the box toolkit to create folders via APEX (which is what is failing) so there are no individual users that could have authentication issues since they all go through the service account.

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  Frank Kern

  • 2025年07月11日 12:50

  I have the same issue as Impact Evolution. Is there a solution already?

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  Jessica Hickok

  • 2025年07月15日 18:07

  I opened a Box Support ticket and they wrote, 

  "Can you check if Box for Salesforce is configured from the Integration section in the admin console. If you set it to "Enabled for all organizations" or for the select organization that uses Box for Salesforce, this automatically connects users' Box accounts to Salesforce. Further information about Admin Delegated Authorization is here:

  ·       https://support.box.com/hc/en-us/articles/23178868004499-Admin-Delegated-Authorization-in-Box-for-Salesforce

  ·       https://support.box.com/hc/en-us/articles/23782046988819-Admin-Delegated-Authorization"

  We enabled for all organizations and haven't had this issue again.

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  Jessica Hickok

  • 2025年07月30日 18:59

  I take it back, the issue continues, random users, no rhyme or reason.

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  Box-F

  • 2025年08月28日 22:54

  Jessica Hickok Any update on this issue. I encountered the same issue after updating the version as well.

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