Can't log in my main accaunt.

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Khamid Makhmurzaev

• 2024年07月02日 07:24

Hi I can't log in to my main accaunt becouse i don't have access to 2FA autentificator code and also I forgot backup codes.
Now i have access just for email. How I can backup my accaunt.

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  Rona

  • 2024年07月02日 19:55

  Hi Khamid, 

  Welcome to Box Community and glad to assist! 

  You should contact Box Product Support using the email address linked to your affected account.

  Please create a new ticket so we could help address your login issue. 

  We'd love to further assist! 

   

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