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There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

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Siva Kandasamy

There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

Both Visa and Master not accepted. 

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  • Rona

    Hi Siva, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Box User

    I also had same experience. 
    I'm using VISA. 2-3 times enter, same message appeared.

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