Our customer cannot log in because they haven’t received the two-factor authentication code for Box. (second time)
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I inquired about the issue where two-factor authentication was automatically set up for our client’s Box configuration this month.
Subsequently, Box Support sent an email to the client, but it appears that two-factor authentication is still enabled, and the issue remains unresolved.
Is it possible for administrators to disable two-factor authentication?
(I understand that if the client intentionally enabled two-factor authentication, this may not fall within the scope of the request, but in this case, it was configured without the client’s knowledge.)
Thank you in advance.”
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Dear Rona
Hello!
I would like to request your assistance in resolving the two-factor authentication settings for the following customer’s Box account.
The customer is experiencing significant difficulties.
I have provided detailed information below.
Urgent attention is requested.
1.The last date you successfully logged into your account. : 2024/6/30
2.Account creation date.:2022/07/313.Primary email address associated with the account. :t.jyunisho@n-ac-tech.co.jp
4.Specific names of one or more files or folders associated with the account (ownership or collaboration):
https://toray-g.ent.box.com/folder/168405170189?s=jhn0tsfrluf6302yk9tx4o6c3ocmw3wpP.S. : We inquired about the same matter for inquiry numbers #3136685 and i#3135224 n Box Support.
Since you have not been able to resolve the inquiry, please take care of it.
Best Regards
Amane Katsuragi
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